Which version of firefox is supported by JIRA?

I encounter a lot of issues in firefox: unable to attach files, re-assign tickets, move ticket to sprint

Browser: Firefox - 39.0, Build ID: 20150630154324, User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

JIRA: v6.3.12#6343-sha1:0d8f4aa

Which version of firefox is supported?

UPD after firefox updated to version 40, I do not see issues with JIRA

3 answers

0 votes

Latest stable ones, as stated at https://confluence.atlassian.com/display/JIRA/Supported+Platforms

Inability to attach files, reassign and work with sprints is nothing to do with the browser, it's the permissions you've got set in the JIRA project.

Checked in chrome - no issue with attaching file & re-assigning issues. Cannot do it in firefox.

Ok, good test. I've got Firefox 39 on this old laptop here and I've just tried it and it works fine. I'd say you've got a firefox plugin or setting blocking it.

0 votes
Paulo Hennig Atlassian Team Aug 03, 2015

Hello Kostantin,

Is there any displayed error about those actions ? 

Case if it's not related to permissions, try to replicate these operations while looking at your log files (<JIRA-INSTALL>/logs/catalina.out) in order to find the problem's root cause

Trying to attach files, I saw one of the following messages: * JIRA could not attach the file as there was a missing token. Please try attaching the file again. * Unauthorized * Client must be authenticated to access this resource * nothing (progress bar goes to end, green checkmark appears, but file is not attached) Trying to re-assign issue, I see the following message: * Nothing (sometimes it works) * The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation. or * Session Expired You have been logged out because you have not used JIRA for approximately 5 hours. To avoid this situation in the future, use the 'Remember my login on this computer' checkbox when you log in to JIRA. Request URL: /secure/AjaxIssueAction.jspa We have captured the submitted values (shown below). Please copy it now. This text will be lost when you leave this screen. assignee sometestuser fieldsToForcePresent assignee issueId 185793 decorator none singleFieldEdit true Please log in and retry this action.

I have a same problem

in firefox i see issues then i connected to ip:port

but i use a virtualhosts on nginx and this take a problem with interface

Does it happen with other browsers?

no its only in firefox - chrome works well

Are you on the very latest version of firefox?  If not, then try an upgrade.  If you are, then report the fault to Atlassian!

firefox version is 47.0 / I report and they told me that JIRA is not correct work behind reverse proxy.

now i search another way get JIRA NS record

Hmm.  It works in another browser, so I wasn't thinking of proxy issues.  Maybe Firefox is more fussy about something reverse proxy is doing.

Could you tell us what your reverse proxy settings are for that virtual host, and what the Tomcat connector looks like in server.xml?

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