please could you help me with the idea - what could be the problem with the button MORE (for Add-ons) in the main Menu of Jira (Cloud).
Today we have installed some add-ons and few of them are hidden under the menu point called MORE. Well, I could see the list of all add-ons if I click on it but I could not open them. The links do not work.
At the same time I have all permissions (I am an Admin) and in the Configuration panel of all add-ons I granted permissions "for everyone".
I could open some of add-ons with 2 different mode:
1) if I change the dimension of my screen.
2) If I use the option - open in the new tab, for some add-ons I go to the main page of application on the Atlassian market.
For some add-ons I see the information as follows:
Due to Atlassian's technical restrictions, you cannot view this page without JIRA context.
I have same situation in Chrome and Explorer.
Please could anyone tell me - what's wrong?
The first thing I would do is put your browser in Safe Mode/Incognito Mode and see if you get the same results.
Next, I would try to see if another user is experiencing this behavior or if you see it on another computer. If not we need to isolate the issue on that computer/browser.
If it does happen globally then that may indicate an issue with one of the add-ons. In that case you'll need to go to Manage Add-Ons and disable the add-ons you put in today and test. If you can proceed as normal, enable them one by one until you determine which add-on is causing this problem.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs