I am trying to set up the Email This Issue add-on to use for customer support and want to do the following:
1. Receive an email from a non-jira user, create an issue in a project and send an auto-reply to the user. - This works.
2. User replies to the auto-reply email and reply is saved in a comment in issue. - This works
3. Jira user adds comment into the issue and then uses the Email button to send the comment to the user. I don't want to do this automatically as I want to pick which comments I want the non-jira user(customer) to see.
This partially works. I am able to send the email to the user, using the sender's email address that is saved in a custom field. The problem is that even though I add the comment into the Body of the email, it doesn't get sent. It is only including what was sent in the original auto-reply email. Is there a way to configure this to do what I want? When I look in the email log, I see the comment in the Body of the email. It just isn't getting sent.
I have other projects that don't have the auto-reply feature set up, and I can send an Email from those issues and get the results I expect.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot