User in multiple domains

Hi 

We had problem with the same user in different domains. We have user directory connected to our Microsoft AD. There are a few domains, this case cz and ext. One user moved from cz domain (was disabled) to ext. Since then every synchronization between JIRA and AD JIRA switch bout account - once it was disabled and once active. We solve this by changing sAMAccountName in disabled account. But question is what is the proper solution? - it is completely legal to have two accounts with the same name in domains in AD. What is the "clear" way, without suffixes to name?

 

Thanks

Michal

1 answer

0 votes

It is legitimate to have a user in many directories, but JIRA simply uses the first one it finds, which then "shields" any others it finds in other directories.

The "clear" way is to remove the duplicates from the directories (as far as JIRA sees them).  You can set filters to exclude them if there's a way to group defunct users, rename the duplicates, or delete them.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,680 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you