User in multiple domains

Hi 

We had problem with the same user in different domains. We have user directory connected to our Microsoft AD. There are a few domains, this case cz and ext. One user moved from cz domain (was disabled) to ext. Since then every synchronization between JIRA and AD JIRA switch bout account - once it was disabled and once active. We solve this by changing sAMAccountName in disabled account. But question is what is the proper solution? - it is completely legal to have two accounts with the same name in domains in AD. What is the "clear" way, without suffixes to name?

 

Thanks

Michal

1 answer

0 votes

It is legitimate to have a user in many directories, but JIRA simply uses the first one it finds, which then "shields" any others it finds in other directories.

The "clear" way is to remove the duplicates from the directories (as far as JIRA sees them).  You can set filters to exclude them if there's a way to group defunct users, rename the duplicates, or delete them.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,906 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot