I added custom field "Approvers" to notification scheme for status "Resolved" in my project. But users in this custom field does not receive email notification when issue resolved. How can fix it?
Hi @Oleg Drobot
With regards the above, I will suggest using your Notification helper from an issue where this field is populated to check if the user receives a notification for the event.
Also, confirm the user has at least browse project permission for the project.
Go to your log and you should see in there if JIRA did send out an email to the person in question.
Please remember to disable the debug mode of your outgoing mail after the test as it populates your log if an email is fired for every event.
Also, ask the person to check their spam if the email is received.
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