User cannot update a custom field - why?

When a user is trying to update a custom field, there is a lock next to it. As an admin, I do not have this lock and am able to search to find other users to fill in. How do I allow all users to edit the custom fields?

1 answer

0 vote

Not sure what you mean.   Are you meaning when looking at an issue details view, other users can't edit fields?   Or are you referring to the Cog Icon -> Issues -> Custom fields view where custom fields are defined for the entire system?

I can't think of a way that Jira would natively show a lock icon for a field.  So I am curious to see exactly what this looks like.  If you can please grab a screenshot and post it back here that might help to explain this problem.  It could be that your instance of Jira is using a 3rd party plugin in order to provide some level of field security that Jira does not provide natively.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

131 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you