User cannot update a custom field - why?

When a user is trying to update a custom field, there is a lock next to it. As an admin, I do not have this lock and am able to search to find other users to fill in. How do I allow all users to edit the custom fields?

1 answer

0 votes

Not sure what you mean.   Are you meaning when looking at an issue details view, other users can't edit fields?   Or are you referring to the Cog Icon -> Issues -> Custom fields view where custom fields are defined for the entire system?

I can't think of a way that Jira would natively show a lock icon for a field.  So I am curious to see exactly what this looks like.  If you can please grab a screenshot and post it back here that might help to explain this problem.  It could be that your instance of Jira is using a 3rd party plugin in order to provide some level of field security that Jira does not provide natively.

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