The Label field is not in the screen at all. We have two environments for JIRA, DEV and PROD. The Label field is not in screen in both DEV and PROD. However, the user can see the Label menu in PROD but not in DEV. They used to edit the Label from the menu even after the ticket is closed.
I compared DEV and PRD, the PRD has two extra menu than DEV: Convert to Subtask and Label. the DEV has a lot more plugins installed than PRD. the only plugin in PRD but not in DEV is JIRA SSL Add-on. btw, I am the admin, just took over this new project. How can I bring these two extra menus into DEV?
Convert to subtask is a standard function. It will appear in the menu when you've got the right permissions to use it and subtasks are enabled. However, I think I've missed something. There is a Label*S* option in the menu. To enable it, you have to have a label field valid for the project/issue type. I'm really sorry I forgot about that!
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