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User can't see some function such as Label in More Action menu

Jirong Hu
Contributor
August 26, 2015

What's controlling that?

1 answer

0 votes
Nic Brough -Adaptavist-
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August 26, 2015

Label isn't a menu function, it's a field.  Edit the issue, and check the field is valid.

Jirong Hu
Contributor
August 27, 2015

The Label field is not in the screen at all. We have two environments for JIRA, DEV and PROD. The Label field is not in screen in both DEV and PROD. However, the user can see the Label menu in PROD but not in DEV. They used to edit the Label from the menu even after the ticket is closed.

Nic Brough -Adaptavist-
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August 27, 2015

Label is not a standard option in Jira, it is a field. If they've got something extra in a menu, then your admins have installed an add-on that provides it. You'll need to work out which add-on is doing it and add it to Dev.

Jirong Hu
Contributor
August 27, 2015

I compared DEV and PRD, the PRD has two extra menu than DEV: Convert to Subtask and Label. the DEV has a lot more plugins installed than PRD. the only plugin in PRD but not in DEV is JIRA SSL Add-on. btw, I am the admin, just took over this new project. How can I bring these two extra menus into DEV?

Nic Brough -Adaptavist-
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August 27, 2015

Convert to subtask is a standard function. It will appear in the menu when you've got the right permissions to use it and subtasks are enabled. However, I think I've missed something. There is a Label*S* option in the menu. To enable it, you have to have a label field valid for the project/issue type. I'm really sorry I forgot about that!

Jirong Hu
Contributor
August 27, 2015

Found the reason. There is an jira.permission.edit.group=jira-administrators on Close action properties on DEV, don't know why it's there. Thanks a lot for all your help. Now need to go back to fix the # sign issue.

Jirong Hu
Contributor
August 27, 2015

Not action, it's step.

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