Unexpected failure occurred while importing from CSV file

[Manish Budhia]

Hi Support Team ,

We are evaluating JIRA-Agile for our project Management therefore we are importing project data from CSV file . We have followed the instructions but finally we encountered with” Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state”

Following are the fileds in CSV file

Summary

Priority

Description

Story Points

Assigned Sprint

Issue Type

Resource

Status

Start Date

End Date

Resolution

Here is the detaild error log

2014-08-26 11:20:03,902 INFO - Import started by Mbudhia using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBeanHere is the detailed error log

2014-08-26 11:20:04,184 INFO - ------------------------------

2014-08-26 11:20:04,185 INFO - Importing: Users

2014-08-26 11:20:04,185 INFO - ------------------------------

2014-08-26 11:20:04,185 INFO - Only new items will be imported

2014-08-26 11:20:04,186 INFO - 4 users associated with import. 0 new users were created and imported as active.

2014-08-26 11:20:04,186 INFO - ------------------------------

2014-08-26 11:20:04,186 INFO - Finished Importing : Users

2014-08-26 11:20:04,187 INFO - ------------------------------

2014-08-26 11:20:04,187 INFO - 0 users successfully created.

2014-08-26 11:20:04,187 INFO - Retrieving projects...

2014-08-26 11:20:04,188 INFO - Project ExternalProject[jiraId=<null>,id=<null>,externalName=<null>,name=<null>,key=TP,url=<null>,lead=<null>,description=<null>,projectCategoryName=<null>,avatarUrl=<null>,assigneeType=<null>,versions=<null>,components=<null>,issues=<null>,workflowSchemeName=<null>] already exists. Not imported

2014-08-26 11:20:04,188 INFO - ------------------------------

2014-08-26 11:20:04,188 INFO - Importing: Versions

2014-08-26 11:20:04,188 INFO - ------------------------------

2014-08-26 11:20:04,189 INFO - Only new items will be imported

2014-08-26 11:20:04,189 INFO - ------------------------------

2014-08-26 11:20:04,189 INFO - Finished Importing : Versions

2014-08-26 11:20:04,189 INFO - ------------------------------

2014-08-26 11:20:04,189 INFO - ------------------------------

2014-08-26 11:20:04,190 INFO - Importing: Components

2014-08-26 11:20:04,190 INFO - ------------------------------

2014-08-26 11:20:04,190 INFO - Only new items will be imported

2014-08-26 11:20:04,190 INFO - ------------------------------

2014-08-26 11:20:04,190 INFO - Finished Importing : Components

2014-08-26 11:20:04,191 INFO - ------------------------------

2014-08-26 11:20:04,191 INFO - Retrieving custom fields...

2014-08-26 11:20:04,191 INFO - ------------------------------

2014-08-26 11:20:04,191 INFO - Importing: Issues

2014-08-26 11:20:04,191 INFO - ------------------------------

2014-08-26 11:20:04,191 INFO - Only new items will be imported

2014-08-26 11:20:04,208 INFO - Importing issue: ExternalIssue{externalId=autoid-1738234780118688781, summary=Device Management, issueType=Story Point}

2014-08-26 11:20:04,243 INFO - ------------------------------

2014-08-26 11:20:04,243 INFO - Finished Importing : Issues

2014-08-26 11:20:04,243 INFO - ------------------------------

2014-08-26 11:20:04,243 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state

java.lang.NoClassDefFoundError: com/atlassian/greenhopper/customfield/epiclink/EpicLinkCFType

at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CFValueHandlerEpicLink.canHandleCustomField(CFValueHandlerEpicLink.java:42)

at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldValueFactory.prepareValueForCustomField(CustomFieldValueFactory.java:52)

at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldsUtil.setCustomFieldValueForIssue(CustomFieldsUtil.java:182)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importExternalCustomFields(DefaultJiraDataImporter.java:1203)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:893)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:764)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:390)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)

at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:506)

at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:470)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:253)

at java.lang.Thread.run(Unknown Source)

2014-08-26 11:20:04,267 INFO - No issues need to be reindexed.

Looking for the solution

Regards

Manish

[Matheus Fernandes]

Hi Manish,

This is actually a bug in the JIRA Importers Plugin, see:

• https://jira.atlassian.com/browse/JRA-39006
• https://ecosystem.atlassian.net/browse/JIM-1343

Upgrading it to the latest available version should fix it. 

Cheers,
Matheus