Unable to use a custom field for filtering issues



I have created a number of Custom Fields to capture data on my issues.

However, when trying to use a Filter to restrict the issues to certain values, JIRA will not allow me select some of my custom fields.

I've checked help etc and cannot seem to fix this problem.

Screen shot attached of Error Message

image2015-7-27 16:34:16.png


Any help gratefully rec'd



2 answers


Within the custom field section, find one of those custom fields and select the COG and select 'configure' and the select 'Edit Configuration' and see if it is associated to that project and issue type?


0 votes
Alex Christensen Community Champion Jul 27, 2015

If a custom field is grayed out like that, it means current search criteria of that the custom field isn't applicable to one or more contexts of the field. In the field configuration in the admin, you can edit a custom field with different contexts to only be applicable to certain issue types and/or certain projects. If your current search criteria isn't specific to those contexts, then you can't search by those custom fields.

As and example, let's say you have three issue types - Bug, Issue, and Action Item. You have a custom field called "Bug Type" that only applies to Bugs (based on the context configuration you created for the "Bug Type" field). If your search criteria contains any other issue type than Bug, then the custom field will appear grayed out and you can't search by it. You have to specific only Bug for the issue type and then the custom field won't be grayed out any longer.

More on contexts here: https://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-contextContext

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,109 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot