Unable to complete install due to javascript error

We are attempting a fresh install of Jira 5.2.11. We get to "Specify Your License Key" screen and hit a javascript roadblock. Does anyone know of a workaround? I have submitted a support ticket but have received no response yet.

As an aside: Does anyone else find it interesting that you need to successfully install a product BEFORE being given the 'keys' to your product?

4 answers

Hi Jacob,

You should be able to retrieve your keys at anytime regardless of the installation step at http://my.atlassian.com. You don't need to access them via the setup wizard or installation process.

As for the error you've run into, I haven't seen this before. Most times when I encounter an error in the installation process, I start from scratch:

* Uninstall completely, drop database, recreate database, delete any files in the jira.home > better yet delete and recreate the jira.home directory. If using the installer, this is not removed when uninstalling. You need to go to the Atlassian \ Application Data \ <jira.home> and delete.

* Download a fresh copy of the desired product version

* Extract the download using a non-windows archive utility (seen problems with this too many times to remember)

* If not using the zip archive method to install, run the installer at this point.

Hope this helps!

Ryan,

Unfortunately, a valid 'Server ID' is required before we can retrieve a license key.

This confuses those of us that are used to working with software keys.

0 votes

Jacob, I've seen a similar case where the person was able to enter the license key using Internet Explorer. Could you try that? Just make sure the Compatibility View is disabled on IE.

Matheus,

I've tried every browser I can think of.(Chrome, Firefox, IE(7,8,9)) Below is a screenshot of the debugging.

Restarting the Jira instance multiple times 'fixed' the problem. Restarting the Jira instance another dozen times 'fixed' numerous UI bugs.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,123 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot