Unable to complete install due to javascript error

We are attempting a fresh install of Jira 5.2.11. We get to "Specify Your License Key" screen and hit a javascript roadblock. Does anyone know of a workaround? I have submitted a support ticket but have received no response yet.

As an aside: Does anyone else find it interesting that you need to successfully install a product BEFORE being given the 'keys' to your product?

4 answers

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Hi Jacob,

You should be able to retrieve your keys at anytime regardless of the installation step at http://my.atlassian.com. You don't need to access them via the setup wizard or installation process.

As for the error you've run into, I haven't seen this before. Most times when I encounter an error in the installation process, I start from scratch:

* Uninstall completely, drop database, recreate database, delete any files in the jira.home > better yet delete and recreate the jira.home directory. If using the installer, this is not removed when uninstalling. You need to go to the Atlassian \ Application Data \ <jira.home> and delete.

* Download a fresh copy of the desired product version

* Extract the download using a non-windows archive utility (seen problems with this too many times to remember)

* If not using the zip archive method to install, run the installer at this point.

Hope this helps!


Unfortunately, a valid 'Server ID' is required before we can retrieve a license key.

This confuses those of us that are used to working with software keys.

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Jacob, I've seen a similar case where the person was able to enter the license key using Internet Explorer. Could you try that? Just make sure the Compatibility View is disabled on IE.

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I've tried every browser I can think of.(Chrome, Firefox, IE(7,8,9)) Below is a screenshot of the debugging.

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Restarting the Jira instance multiple times 'fixed' the problem. Restarting the Jira instance another dozen times 'fixed' numerous UI bugs.

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