As an aside: Does anyone else find it interesting that you need to successfully install a product BEFORE being given the 'keys' to your product?
You should be able to retrieve your keys at anytime regardless of the installation step at http://my.atlassian.com. You don't need to access them via the setup wizard or installation process.
As for the error you've run into, I haven't seen this before. Most times when I encounter an error in the installation process, I start from scratch:
* Uninstall completely, drop database, recreate database, delete any files in the jira.home > better yet delete and recreate the jira.home directory. If using the installer, this is not removed when uninstalling. You need to go to the Atlassian \ Application Data \ <jira.home> and delete.
* Download a fresh copy of the desired product version
* Extract the download using a non-windows archive utility (seen problems with this too many times to remember)
* If not using the zip archive method to install, run the installer at this point.
Hope this helps!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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