As an aside: Does anyone else find it interesting that you need to successfully install a product BEFORE being given the 'keys' to your product?
You should be able to retrieve your keys at anytime regardless of the installation step at http://my.atlassian.com. You don't need to access them via the setup wizard or installation process.
As for the error you've run into, I haven't seen this before. Most times when I encounter an error in the installation process, I start from scratch:
* Uninstall completely, drop database, recreate database, delete any files in the jira.home > better yet delete and recreate the jira.home directory. If using the installer, this is not removed when uninstalling. You need to go to the Atlassian \ Application Data \ <jira.home> and delete.
* Download a fresh copy of the desired product version
* Extract the download using a non-windows archive utility (seen problems with this too many times to remember)
* If not using the zip archive method to install, run the installer at this point.
Hope this helps!
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