Dear Team,

I have more then 10K customers who uses JIRA to raise Support Tickets. I have multiple projects and have distributed URL's according to thier use.  

URL appears something like this:

Now this link just have username and password option. What about users who want to signup directly via JIRA. There is no such option. 

If I give only "" URL to signup then existing users are told this:


Atlassian Cloud - No Access

Did you use the wrong account?

Your email address doesn't have access to

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with, contact your administrator.


Please advise can we have one link which can be used for exisiting user and new users to signup directly into the project.









1 answer

0 vote

The two URLs represent two different aspects of JIRA, ones that expect different types of user, and the sign-up options need to be different.

The main login is for JIRA users, those who will be using projects, issues, boards, agent functions and so-on.  By default, self-sign-up for them is generally turned off, but you can do it - see

The customers use the portal login, and only get to use the portals.

If you do enable self-sign-up, you will need your admins to keep a careful watch on your licence count, especially if you were to accidentally have customers signing up to the wrong thing.   You really don't want customers using it, so it's definitely better to have two urls.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,250 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot