Timeboxed e-mail dispatch

Dear Community,

If possible, maybe someone has suggestions for implementing the following:

We’d like to have predefined e-mail messages sent to defined users based upon the due date of the sub-tasks in Jira. To be more precise, they are to be sent automatically after 1/3 and 2/3 of the time as defined in the individual sub-tasks has elapsed based on the timeframe between create date and due date.

Please note – Time Tracking is not active in our Jira-System.

Thanks for your support!

2 answers

1 accepted

0 votes
Accepted answer

Well, if you need to calculate 1/3 or 2/3 of the period between the two dates, you should consider using the Script Runner plugin to create a function for the calculation.

You can put the result into a custom field (p.e. date_to_send_email) of type Script Field.

Then you can define a JQL filter checking the date_to_send_email (equal to current date).

A group of people can then subscribe to this filter and get an email sent automatically for all the issues that the filter returns. The filter runs once every day.

If you are in a situation where you can simplify the requirements, you can just use the filter and filter subscription without using the Script Runner.

You could p.e. create a filter that selects all issues where the due-date < 3d. Then create a Filter Subscription for this filter with a daily schedule.

Subscribers to this filter will receive an email containing the issues that are returned by this filter on a regular basis.

Hi Sven,

You could consider creating specific filters for this and use the functionality Filter Subscription to send emails to a set of interested users.

Hey Ron,

do you have an example for me?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,711 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you