We are looking to have the ability to do the following time tracking features;
1) Do we have the date and time the ticket was originally opened?
2) And any pause status’?
3) And when they are closed?
4) Also I see some of the information isn’t available for some of the tickets why?
We are running version 6.0.5.
Also keen to understand if we can use the existing time tracking capabilities to do this for us, extraction of the data could be API, I don't mind.
Jira logs all changes to issues in the history, barring structural ones (if you reconfigure the project to use different fields for example) and, annoyingly, edits made to comments are not logged.
So you can always work out when an issue changed status by looking at the history. This is a bit clunky though, having to read the history every time, so people with your requirements tend to add dedicated date/time fields as extra traps - some simple code to set them to "now" is used in the workflow to stamp them on to the issues.
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
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