Ticket by email - Automatic new user creation


When a ticket is created by email, if the email adress is not recognized it will create a new account.
But in the User Guide, it's written that it is an option. I would like to disable this option so that a new email adress would not create a new user account.

Where can I do that please?

Also, where can I disable the email sent after a new account creation?

Thanks :)


2 answers

1 accepted

1 vote
Answer accepted

Set createusers to false!

notifyusers can be used to disable mails but it is valid only if createusers is true!


Thanks. The problem is that when i put createusers=false in the service, the tickets are not created.

project=JRA, issuetype=1, catchemail=jira@xxx.fr, createusers=false, bulk=forward

Can you also add reporterusername ? This will be used when the sender email doesot match with an existing user.

No, That's not possible. The user should be a valid user in JIRA.

Good idea, thanks. As we use it like reporterusername="a name un JIRA", is there any possibility to take the email adress of the sender as reporterusername="his email adress"?

But otherwise, not a problem :)

Ok, thanks a lot for your answers :)

If you use the default mail handlers, these are the limitations. If you use something like JEMH, you can set default reporters to create the issue on the behalf of the external user. You can also, if you wanted to, create users that _dont_ take up seats with JEMH, they can't login but that can be notified. v1.0 coming in the new year has facilities for auto creation of groups based on email domains, auto injection of those groups into project roles (eg User). Answering the intial point, there is also configuration over the notification of new user creation (whether they have jira-users membership or they dont).


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

520 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you