Setting the Resolution on closed issues


When we originally installed JIRA, we setup some new issue types to which a Resolution did not apply. We created a field configuration and hid the Resolution field.

Now that we know JIRA better and have read up on best practices, we understand that we should always set the Resolution field to something in order for many of the Jira dashboard gadgets to function as designed.

We understand how we can have the workflow set the value of the Resolution field appropriately - so that isn't an issue for new issues.

My question is around what to do with all our closed issues. Is there a recommended way to set the resolution without having to re-open the issued and then re-close them with the resolution filled in?

1 answer

1 accepted

3 votes

Either in the db directly or better, use bulk fix resolutions from the script runner plugin.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot