Service portal

[Yuliya Pashkouskaya]

On the service portal, the customer can choose to share the application with the organization, or not share. How to automatically put share with the organization, limiting the choice

[Yuliya Pashkouskaya]

HI @Melo 

Thanks a lot for your opinion and your response!

But my version of jira have in the configuration section reflects only these settings.

Maybe you have another way to solve this problem?

Cheers,

Yuliya

[Melo]

Hi @Yuliya Pashkouskaya, welcome to the community!

You can set the organization as the default for new requests.

Go to Administration>Application>"JSM" Configuration 

You have the option below under "Organization management".

I'm not sure if it's possible to limit the choice there, but if that's the use case, perhaps you can set an automation to select the organization, but that can be hard to scale/maintain in some use cases.

Cheers,

Melo