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On the service portal, the customer can choose to share the application with the organization, or not share. How to automatically put share with the organization, limiting the choiceСнимок экрана 2022-04-26 165444_LI (2).jpg

2 answers

HI @Melo 

Thanks a lot for your opinion and your response!

But my version of jira have in the configuration section reflects only these settings.

Снимок экрана 2022-04-27 095323.png

Maybe you have another way to solve this problem?

Cheers,

Yuliya

0 votes
Melo Community Leader Apr 26, 2022

Hi @Yuliya Pashkouskaya, welcome to the community!

You can set the organization as the default for new requests.

Go to Administration>Application>"JSM" Configuration 

You have the option below under "Organization management".

Screen Shot 2022-04-26 at 3.11.28 PM.png

I'm not sure if it's possible to limit the choice there, but if that's the use case, perhaps you can set an automation to select the organization, but that can be hard to scale/maintain in some use cases.

Cheers,

Melo

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