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Security Level Field not showing issue security levels

Hi all,

I have a question regarding the Security Levels for Jira. I am currently using Jira Software version 8.7.1 and Jira Service Desk version 4.7.1.
I have followed the steps from and everything seemed to work ok, but when I try to create a new issue, in the Security Level field I can choose only the value 'None'. The newly created issue security levels do not appear there and I don't quite understand why.

Another mention would be that the user with which I am trying to test this has the "Set Issue Security" permission granted.

Thank you!

1 answer

1 accepted

2 votes
Answer accepted

To select a security level, you have to have "set issue security" permission, and also match the rule for the option you want to set.

Imagine a security scheme of:

  • None - everyone who can see the project can see this issue
  • Secret - people in role of "spy"
  • Top Secret - people in the group "MI6"

If I'm a "spy", I can set issues to "secret", but not "Top Secret".  If I'm in the MI6 group, I can set "Top Secret", but not "Secret".   To set either, I have to be a Spy and in the MI6 group.

Thank you, @Nic Brough _Adaptavist_   the problem was that in security level i put a group in which my user was not in. After adding him in group it worked.

Hi @Nic Brough _Adaptavist_ very good way fo understanding.

Also, this is similar as happens with Dashboard sharing.

Thanks a lot.

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