we have 3 issues in "In progress" status but when running a search for the project we see them in "Open" status in the search result. We checked that the workflow transition between Open and In progress contains a re-index. So we have no idea what is wrong here. Maybe there is related to Structure plugin we use??
Can you please help?
If that's what you see, then it's definitely a broken index, so the next steps are to look through the log (for around the time the issues are moved from Open to In Progress) and check ALL the post functions and listeners on the transition - what are they, what order are they in, etc.
Try hard reindex (not the concurrent one, but the one that blocks JIRA). Check if there are any error messages added to the log during the reindex.
As for Structure, it does not affect how Lucene indexing and searching works, unless you use structure() JQL function in your query.
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