SSO Crowd + Jira + Confluence

Hello, everyone.

I have some problem with SSO.
My soft is: Windows 7 x64, Crowd 2.7.0, Jira 6.1.2, Confluence 5.3.1 .
All soft is configured with official documentation.
SSO good working with Crowd + Confluence, but my Jira not working with SSO.
At the same time, if I create a new user in Jira, it automatically appears in the Crowd console.
I do not understand why the SSO works in part, even if I log out in confluence, i'm automate log out in crowd ...

What the reason?

3 answers

The SSO configuration sometimes is tricky, but there are some key points that I'd suggest you to check, they are the following:

1. Ensure that the URLs being used to access each application and the SSO Domain value stored in Crowd are valid and match the pattern;
2. Ensure that all applications are using the Crowd authenticator at their WEB-INF/classes/seraph-config.xml files;
3. Ensure that the Directories that are assigned to each application in Crowd, If more than one, are in the exact same order;
4. If there are proxy servers being used between Crowd and the applications, make sure to add their IP addresses to theTrusted Proxy Servers list in Crowd.

I hope this information has helped.


I'd suggest you firstly to check if is correctly Uncomment the line that contains the new authenticator in the seraph file from Jira.

Were you able to get SSO working with JIRA? I have a similar issue but with confluence. SSO works fine with JIRA but not with confluence. I checked all the steps mentioned above.They are all fine but am still not able to get SSO working with confluence

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,147 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot