Restore from sql backup

Question

We have accidentally deleted an issue that had lots of comments/time logged to it and would like to get it back by doing a database restore (we are linked to a sql database).

What are the steps required for the restore? Do we just need to stop the JIRA service, do the restore and restart or will we also need to do some re-indexing.

Please advice. Kind regards,
Sandra

Sandra Knight · Answer

Good suggestion, think we will also disallow deleting in future. Trial instance is worth considering...

Joe Pitt · Answer

This is one reason we don't allow deleting of issues. An easy option is a special transition that can only be executed by the project lead that sets the resolution to DELETED with a comment explaining why and a status of closed.  Deleting issues will eventually come back to bite you. It may take a while, but it will be most inconvienent.  One option you do have is to stand up a trial instance, restore from the backup, and dump the info and replicate the issue.

Sandra Knight · Answer

Ok, we will just have to make the decision either to live with the lost issue or suffer some downtime... Thanks for your help