Reporting by priority

Hello,

I have been asked to generate reports based on the priority "blocker". Any issues labeled as blocker need to be resolved in 10 days.

The difficulty is reporting these dates accurately as older issues that get reprioritized to blocker are showing their reported date and not the date they were made a priority. Is there a way that i can do this please?

Thanks,

Elliott.

1 answer

1 accepted

Hi Elliot,

You could take a look at the Service Desk Plugin for Jira, It has real time reports based on SLA's.

And these SLA's will change when you change the priority. Take a look here :

https://www.atlassian.com/software/jira/service-desk

So you're SLA for blockers would be 10 days, as soon as an issue fullfills all requirements for an SLA it will start the clock.

As far as I know there is no standard reporting on dates when an certain field was edited.

Best regards,

Peter

Thank you,

Its a shame it cant be done "out of the box", as we have a fair few users it might be more cost effective to just create a spreadsheet.

Elliot

you could do something like this in JQL :

priority changed TO Blocker ON "2013/12/04"

maybe that could help you in generating a report?

Best regards,

Peter

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,782 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot