Reporting by priority

Hello,

I have been asked to generate reports based on the priority "blocker". Any issues labeled as blocker need to be resolved in 10 days.

The difficulty is reporting these dates accurately as older issues that get reprioritized to blocker are showing their reported date and not the date they were made a priority. Is there a way that i can do this please?

Thanks,

Elliott.

1 answer

1 accepted

1 vote
Accepted answer

Hi Elliot,

You could take a look at the Service Desk Plugin for Jira, It has real time reports based on SLA's.

And these SLA's will change when you change the priority. Take a look here :

https://www.atlassian.com/software/jira/service-desk

So you're SLA for blockers would be 10 days, as soon as an issue fullfills all requirements for an SLA it will start the clock.

As far as I know there is no standard reporting on dates when an certain field was edited.

Best regards,

Peter

Thank you,

Its a shame it cant be done "out of the box", as we have a fair few users it might be more cost effective to just create a spreadsheet.

Elliot

you could do something like this in JQL :

priority changed TO Blocker ON "2013/12/04"

maybe that could help you in generating a report?

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,193 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you