Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem with filter subscription - sending multiple mails in 1-3 min range


We have the following problem:

There is a filter subscription set execute every 15 min, and send emails if there are some tasks returned. 

But for one issue it started sending emails in 1-2-3-5 min, despite it no longer matched 

the filter, and no mails should be sent. It continued for about 1h 30m.

Can you please suggest what went wrong?

Thank you!

1 answer

0 votes
Brant Schroeder Community Leader Jul 07, 2021

@Nadezhda Hristeva - Welcome to the Atlassian server.

It might be hard to track down a one-time issue.  I would suggest doing the following:

  • review the filter and ensure it is correct
  • review emails and see if they were all the same or if there were differences to them
  • review the logs for the 1h 30m duration and look for any errors or warnings
  • review smtp server and make sure it was not something on it

You can also submit a support ticket with Atlassian and include a support zip to see if they find anything while analyzing it. 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you