Only see 'none' values for [Chart] time in status

[Jonathan Postans]

I have added [Chart] time in status to the issue type = story, which all my JIRA's are. However in my Kanban Board and Average Time in Status the values only appear as 'None' still.

Is there something else I need to configure to get this to work?

[Nic Brough -Adaptavist-]

On the 16th, you said "reinstalled" as well as re-indexed, I wanted to be very specific about *just* the re-indexing - did you re-index just the project that the gadget is pointed at? Could you tell us what the settings for the "Time in status" gadget is as well?

[guilherme_]

nothing. it keeps showing 'none' i said it on Nov 16.

[Nic Brough -Adaptavist-]

Again, why reinstalling? Why did you do that? What effect does *just* reindexing have?

[guilherme_]

reinstalling the jira charts plugin. This is the worst Q&A platform ever. I hope you help me on twitter, if don't i give up. To have a support i must wait 24 hours for every comment i make.let alone, when it dont bug when i try to comment. :(

[Nic Brough -Adaptavist-]

Hang on, reinstalling? Why?

[guilherme_]

yeah Nic, still have the same values. Before the chart gadget was working,after reinstalling and reindexing, etc. the gadget stopped to work too. if you don't mind, you can contact me through twitter @guireisc because here i'm blocked to comment every 24 hours.

[Nic Brough -Adaptavist-]

Have you tried the suggested reindexing?

[guilherme_]

same here, did you solve it ?

[Nic Brough -Adaptavist-]

Did you re-index after enabling the field?  If not, then try it (re-index a project and check issues in that project if you don't want to re-index your whole system)