Only see 'none' values for [Chart] time in status

I have added [Chart] time in status to the issue type = story, which all my JIRA's are. However in my Kanban Board and Average Time in Status the values only appear as 'None' still.

Is there something else I need to configure to get this to work?

9 answers

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Did you re-index after enabling the field?  If not, then try it (re-index a project and check issues in that project if you don't want to re-index your whole system)

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same here, did you solve it ?

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Have you tried the suggested reindexing?

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yeah Nic, still have the same values. Before the chart gadget was working,after reinstalling and reindexing, etc. the gadget stopped to work too. if you don't mind, you can contact me through twitter @guireisc because here i'm blocked to comment every 24 hours.

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Hang on, reinstalling? Why?

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reinstalling the jira charts plugin. This is the worst Q&A platform ever. I hope you help me on twitter, if don't i give up. To have a support i must wait 24 hours for every comment i make.let alone, when it dont bug when i try to comment. :(

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Again, why reinstalling? Why did you do that? What effect does *just* reindexing have?

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nothing. it keeps showing 'none' i said it on Nov 16.

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On the 16th, you said "reinstalled" as well as re-indexed, I wanted to be very specific about *just* the re-indexing - did you re-index just the project that the gadget is pointed at? Could you tell us what the settings for the "Time in status" gadget is as well?

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