Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Makes changes on Closed Tickets

I need to cleanup content on tickets which are in status closed.

As KPI are based on transition information I cannot make any transition on my tickets.

Is there a way to change the configuration for a maintenance period to make changes and once those are done, set the Jira project back  in the normal state

 

Jens

2 answers

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2023

Hi @Jens Vogelgesang , have a look at this article on workflow properties - use-workflow-properties .

Depending on your exact needs and if your KPIs allow, then you might consider a "reentrant" transition - out of and back into Done.

0 votes
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 26, 2023

@Jens Vogelgesang are you changing the interpretation of the ticket itself? You don't say whether or not your using the server or the cloud, (and I don't think it matters), but I've gone into my closed tickets and made adjustments for clarity without any complaints from Jira. 

I'm sure you could make another status with corresponding workflows, etc, but it may be more work than it's worth.  But I'd leave that up to you.

Hope that helps.

No, I do not change the interpretation of the ticket itself.

I want to cleanup some garbage as I have defined Quality Rules which are broken by some tickets.

Typical Changes I plan do make

  • Add a label (Waiver) which marks the ticket to be ignored for a quality rule
  • Remove Typos in attributes
  • Add missing attributes which has been defined to be mandatory later on

My biggest problem is, that my KPI are defined in the transition information. They will become worse if I would change the status from closed --> closed but modifiable --> Do the changes --> closed

Suggest an answer

Log in or Sign up to answer