Makes changes on Closed Tickets

Question

I need to cleanup content on tickets which are in status closed.

As KPI are based on transition information I cannot make any transition on my tickets.

Is there a way to change the configuration for a maintenance period to make changes and once those are done, set the Jira project back  in the normal state

Jens

Jens Vogelgesang · Answer

No, I do not change the interpretation of the ticket itself.

I want to cleanup some garbage as I have defined Quality Rules which are broken by some tickets.

Typical Changes I plan do make

* Add a label (Waiver) which marks the ticket to be ignored for a quality rule
* Remove Typos in attributes
* Add missing attributes which has been defined to be mandatory later on

My biggest problem is, that my KPI are defined in the transition information. They will become worse if I would change the status from closed --> closed but modifiable --> Do the changes --> closed

Jack Brickey_h10pa4 · Answer

Hi @Jens Vogelgesang , have a look at this article on workflow properties - use-workflow-properties .

Depending on your exact needs and if your KPIs allow, then you might consider a "reentrant" transition - out of and back into Done.

Dan Breyen · Answer

@Jens Vogelgesang are you changing the interpretation of the ticket itself? You don't say whether or not your using the server or the cloud, (and I don't think it matters), but I've gone into my closed tickets and made adjustments for clarity without any complaints from Jira.

I'm sure you could make another status with corresponding workflows, etc, but it may be more work than it's worth.  But I'd leave that up to you.

Hope that helps.