It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Licence used higher then group members

Hi all,

we've running an Jira OnPremise 7.1.11 (old i know) with an 250 license. However the problem is, that it shows up that about 201 are used but if i make this view in the user management it shows up 101. 

 

jira2.PNG

Also when i go in the application access view we will see this 2 groups which are only set to access jira application.

jira.PNG

We have done following: 

  • Disable nested groups in LDAP
  • Run full sync again
  • Import a new license (new maintenance window)
  • Restart the windows service

As explained:

Running Jira Server 7.1.11 with 250 license.

Jira Server is setup to be a user directory (Crowd) for Confluence. 

 

Thanks for your support! :)

2 answers

Tobias Jacobi, is there any number of inactive  jira  software  users for respective  site, if yes  it might be possible that  these  are counted  too, although  these shouldn't ..!!!

Hi Kiran,

we removed a group in application access but if i look into one of these members they dont have the checkbox on! 

Greetings!

I also ran the SQL script from https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-license-issues-962965344.html?_ga=2.39297451.98268033.1570775030-367131662.1570617953

and it shows up 104 users (the from jira-administrators and jira-software-users) so that matches.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

841 views 5 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you