JiraBot for Slack sending multiple notifications to channel

It appears that anytime someone comments on a given ticket within a project connected to Slack, JiraBot is sending duplicate notifications to the channel it is connected too.  At first I thought a second webhook was open but I cannot pinpoint if this is the problem. I have removed the integration multiple times and reinstalled yet still encounter the same thing. Note: This is only happening when someone comments*

 

If anyone has experienced this or knows of a way to try and resolve, it would be much appreciated. Thanks in advance!

 

 

 

 

 

 

3 answers

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We're experiencing the same issue. We noticed it late last week or early this week.

I too attempted all the things OP tried but was not able to resolve it. 

Some additional information:

  • I managed to find a few tickets that, if I commented on, only provided one notification on Slack. 
  • Not sure if that has to do with when they were created (since they are one of the oldest issues in the backlog), or the type/priority that they are (the issues that had custom icon/priorities only had one notification).
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We're also seeing the same thing.  We've attempted all of the same sleuthing and testing, but have been unable to resolved this.

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Update: It appears this has been resolved. Here's a link to the bug report:

https://jira.atlassian.com/browse/JRACLOUD-68452?_ga=2.212848658.723057185.1516210035-243150372.1512760008

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