A Jira instance was connected to AD last week. Currently some users need to try 5-6 attempts before they could log in on the server successfully. What could be the reason for such wired behavior?
Thank you!
Do a tail -f of atlassian-jira.log and atlassian-jira-security.log and check what is happening when the user is logging in.
Go to Admin -> User Directories and make sure "Jira Internal Directory" is disabled if unused or lower priority if used.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks Amy, it worked for me. But I wonder how it is like that, I imagine Jira should searches every single user directory for the authen. Can anybody explain please
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Can you try with this format "domainname\AD_account_username". User-name should be same in AD & JIRA.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Have a look in the logs. Could be network connectivity issues between Jira and AD.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.