Jira requires multiple login attempts

A Jira instance was connected to AD last week. Currently some users need to try 5-6 attempts before they could log in on the server successfully. What could be the reason for such wired behavior?

Thank you!

4 answers

This widget could not be displayed.

Have a look in the logs. Could be network connectivity issues between Jira and AD.

This widget could not be displayed.

Can you try with this format "domainname\AD_account_username". User-name should be same in AD & JIRA.

This widget could not be displayed.

Go to Admin -> User Directories and make sure "Jira Internal Directory" is disabled if unused or lower priority if used.

Thanks Amy, it worked for me. But I wonder how it is like that, I imagine Jira should searches every single user directory for the authen. Can anybody explain please

This widget could not be displayed.

Do a tail -f of atlassian-jira.log and atlassian-jira-security.log and check what is happening when the user is logging in.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

72 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you