Jira not getting my Gravatar picture

Hey there,

I have gravatar profile pix turned on in Jira 5.1 but it doesn't appear to be pulling the picture. Gravatar only allows lower-case email addresses, but my email address which Jira gets from Crowd has capital letters. Could this be causing trouble? Anyone else having issues with Gravatar pix?



2 answers

1 accepted

This widget could not be displayed.

Hi Graham,

It seems that it is a bug on JIRA side as Gravatar do mentioned that the e-mail address should have been lower case. You might want to review the bug report below and see if the patch help:

Sorry for any inconveniences cause by this bug and feel free to address your concer directly on the mentioned bug report.

Hope it helps.

Septa Cahyadiputra

This widget could not be displayed.

Hello neither JIRA or Confluence are taking my gravatar picture, I can see that they are trying to get the image, but the url is not the correct one:


It should be this one:


My email address is in lower case on JIRA and Confluence. Do you know what is going on?






Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 5 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you