Jira dropdown not working

[Bryan Nance]

Some of the dropdown menus are not working in our Jira QA environment. The Dashboards, Projects, Issues, Boards and Portfolios dropdowns are all not working, while the Time in SLA, Git, AIO Tableau, and Time in Status are all working. It is the same in all browsers and for multiple users. Any thoughts on why this might be happening?

[Adrian Stephen]

Hi @Bryan Nance , 

You may want to try running Jira in safe mode and verify if the issue persists. 

This will help you narrow down the root cause by eliminating the possibility that this is caused by one of the plugins. 

* https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html#Disablingandenablingapps-Disablingorenablingallapps(usingSafeMode)

[Pramodh M]

Do the full re-index once, check the performance of Jira instance.

Check out the link below for more information

https://confluence.atlassian.com/kb/test-disk-access-speed-for-jira-server-performance-troubleshooting-818577561.html

https://confluence.atlassian.com/adminjiraserver/performance-and-scale-testing-965568707.html

[Bryan Nance]

Already performed a full re-index. I noticed that while it was indexing, I was temporarily able to access the dropdown (although I received some errors when trying to create a new issue), but once the index finished, the same issue occurred.  We're not having any issue with Production, so not sure there's an issue with Performance, but will have someone look into it.

[Pramodh M]

What errors were you seeing while creating issue @Bryan Nance 

[Bryan Nance]

I was able to access the dropdown menu and go to the other screens, but I wasn't able to actually save a new issue/project/board.

[Stu]

Any updates on this?