Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira dropdown not working

Some of the dropdown menus are not working in our Jira QA environment. The Dashboards, Projects, Issues, Boards and Portfolios dropdowns are all not working, while the Time in SLA, Git, AIO Tableau, and Time in Status are all working. It is the same in all browsers and for multiple users. Any thoughts on why this might be happening?

2 answers

0 votes
Adrian Atlassian Team Jan 07, 2020

Hi @Bryan Nance , 


You may want to try running Jira in safe mode and verify if the issue persists. 

This will help you narrow down the root cause by eliminating the possibility that this is caused by one of the plugins.

Already performed a full re-index. I noticed that while it was indexing, I was temporarily able to access the dropdown (although I received some errors when trying to create a new issue), but once the index finished, the same issue occurred.  We're not having any issue with Production, so not sure there's an issue with Performance, but will have someone look into it.

Pramodh Community Leader Jan 06, 2020

What errors were you seeing while creating issue @Bryan Nance 

I was able to access the dropdown menu and go to the other screens, but I wasn't able to actually save a new issue/project/board.

Any updates on this?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you