I recently set up a Jira test environment and had it up and running for 1-2 weeks without issues. As of May 14th, Jira has encountered some fatal error that does not allow it to start up.I have looked at the logs on the 14th but I'm not entirely sure what I'm looking for.
Any ideas on what has gone wrong/how to fix it?
Nope. There's a big clue in the description though - the last line tells you to check the logs - they will tell you why it cannot start up.
Read them, and if it's a clear message, you should be able to fix it. If you're not sure what they're telling you, then add the details of what the log says here, and we can try to interpret them.
You should find near, or at, the end of it something saying "jira is locked", we'll need to see a block of the errors occuring just before that. Generally, work your way back up through the log looking for the more English lines of log.
Thanks for your reply. I've looked at the log but can't figure out what the underlying issue is. I'm trying to attach part of the log from 04:17:50 onwards but keep getting an "Error - Your reply was not accepted. Please check for inappropriate language or spam." Any ideas how to get around this as all I'm doing is copying and pasting the log details in.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs