Jira Recover from OS crash

Hi Everyone,

We had jira download version installed on an AWS virtual machine but it crashed due to a malware. We do have the database backup files ( SQL Server ) and the copy of the installation folder of JIRA.

Could someone help and explain how can i install JIRA on a new machine and use the existing database and folder to recover the jira installation. Also how can we migrate the jira license to the new machine / OS.

Thank you for urgent response.


1 answer

0 votes

Simple answer is to restore everything on the new server, just as it was on the old, and it'll work fine, barring complaining about the licence.

For the licence, when you visit your new Jira, it might complain (the server-id is set during install, but the nature of your restored data will determine whether the new one changes server-id). If the server-id does change, just nip into your atlassian account, find the server-id and change it to the new one that it will give you, and you'll get a new licence key to paste into it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,942 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot