Jira- Add new project function is not working


Using Jira 6.2 as dev enviornment. Whenevr I am trying to create a new project, it just keeps on loading the information but never responds back.

No error is displayed..

3 answers


Check atlassian-jira.log and catalina.out.

Try with different browser.


Are you enrolling a WAR installation? Maybe you use the wrong tomcat version.

0 vote

What does the log file say?

Thanks for your respond..

no error message..so nothing noticeable in log..in the end after 2 hrs, project finally created.

What can I do to avoide this situation next time..?

This is something that should take a couple of seconds at most. Two hours implies something seriously dysfuntional.

Could you start with checking that you've got compatible versions of Jira, Java and ANY plugins you've added. Check the amount of memory is enough for the system. Then check the logs again for *anything* it might have been doing druing those two hours. What was the cpu/disk/memory usage like during that time?

As well as the Atlassian-jira.log, check catalina.out

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

671 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you