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Jira- Add new project function is not working

Sharda Gupta
Sharda Gupta July 27, 2014

Hi,

Using Jira 6.2 as dev enviornment. Whenevr I am trying to create a new project, it just keeps on loading the information but never responds back.

No error is displayed..

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 27, 2014

What does the log file say?

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Sharda Gupta
Sharda Gupta July 27, 2014

Thanks for your respond..

no error message..so nothing noticeable in log..in the end after 2 hrs, project finally created.

What can I do to avoide this situation next time..?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 27, 2014

This is something that should take a couple of seconds at most. Two hours implies something seriously dysfuntional.

Could you start with checking that you've got compatible versions of Jira, Java and ANY plugins you've added. Check the amount of memory is enough for the system. Then check the logs again for *anything* it might have been doing druing those two hours. What was the cpu/disk/memory usage like during that time?

As well as the Atlassian-jira.log, check catalina.out

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Simon Hönscheid
Simon Hönscheid July 27, 2014

Are you enrolling a WAR installation? Maybe you use the wrong tomcat version.

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Andris Grinbergs
Andris Grinbergs
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July 27, 2014

Hi,

Check atlassian-jira.log and catalina.out.

Try with different browser.

A.

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