Jira 4.4 workflow question

Dear Jira gurus,

I have a client who wants to craete issues by email only for statistical pourposes.

She wants that the issues to be created closed with specific assignee assigned and time spent set to 5 minutes.

I have not problem in seting a service for thiese issue to be created auutomatically and If I make the specific assignee the project lead then that cover another point. However i am having trouble to get a simple workflow to behave the way she wants it.

The workflow is just

Create ------ Create Transition ----> Closed

In the create transition

I am using post functions to the "Update Issue Field" but they are not working


The issue is being created with status closed but the custom post Functions are not working

What I am doing wrong? I would like those post functions to work

I appreciate any assistance


1 answer

1 accepted

1 vote
Accepted answer

move your post functions to before the "Creates the issue originally." function. your postfunction should be the first one

Hi Rambamam

Thanks for the reply.

Your answer: moving them before "Creates the issue originally" helped to get some more post fuctions in (The assignee and original estimate). I tried again moving the resolution after "Creates the issue originally" but it still does not work. Anymore ideas



Edit: In the documentation I found

Special case:

If you need to set the 'Resolution' field when creating an issue, add the 'Update Issue Field' post function after the 'Creates the issue originally' post function and after that, use the 'Store Issue' post function. The 'Store Issue' post function is useful for setting the 'Resolution' field during issue creation.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you