JIRA admin tasks require continuous logging in

[Ashley Halliday]

Hi all - every time I attempt to do JIRA admin tasks (add users, create projects - anything at all), I will have to log in with my admin password many, many times. I will generally get one click, maybe two, and for any activity using a popup, I have about only a 25% success rate using these as it keeps requesting an admin login and dropping the previous information. If anyone has any idea, please let me know.

[FelipeA · Accepted solution]

Hi Donald,

I've seen this happen when I had a machine with time drift, on a VM machine this will happen if you don't have Guest Addons/VMware tools installed. After I installed VM tools this sympton vanished.

Best regards,

Felipe Alencastro

[Ashley Halliday]

Thanks Felipe - I am using AWS. Do you have any idea if this is an issue with these environment at all?

[FelipeA]

Do you have ntpd running on it? If not, try installing/starting it up and restart JIRA to check if it solves.

[Ashley Halliday]

I think that this fixed it - thank you!

[Bruna Griebeler]

Hi Donald,

For security reasons, is expected that everytime you attempt to do an administration task, the login screen will appear again. This method is to avoid that someone can perform administrations tasks if you forget you jira logged in.

You'll be able to remove Secure Administrator Sessions by disabling this feature by specifying the following line in your jira-config.properties file:
jira.websudo.is.disabled = true

* You will need to restart your JIRA server for this setting to take effect.

Please check here for more details: https://confluence.atlassian.com/display/JIRA/Configuring+Secure+Administrator+Sessions

PS: If you are being competely logged out, it might be related to SSO or even Jira Default Timeout.

Cheers!

[Ashley Halliday]

This is something that is happening so often, I can't even update the plug-ins. Every time the list of add ons require updates refreshes (or more accurately, tries to refresh), I am thrown into a admin login screen. I am completely unable to update the add-ons or even view the list any more.

[Mike Sorensen]

Are you running any external scripts with your credentials? That happens a lot at my company. Someone will write a REST application that does some crazy thing and use their own credentials. Then when they change their password the script keeps pounding at the server using the old password forcing their account to be locked regularly.

[Ashley Halliday]

Hi Mike - thank you for the response. I am not running any external scripts that I know of - I am one of a few admins so I will investigate further