JIRA UI not showing all gadgets properly when accessed through web vpn

We have deployed JIRA and is accessed within intranet of the company, there is a web vpn using which we can access any internal site. Only difference is that we login to a website (web vpn) and then open internal site in that browser.

After accessing to the web vpn, url in the browser becomes like

which is different from actual url using which we access JIRA.

We have tried with JIRA 5.2.8 and 6.0.8 and issue is similar in both versions, adding screen shot from both JIRA versions. If we access JIRA from with in internal network it works properly.

Has any one seen this issue ?

2 answers

1 vote
Pedro Cora Atlassian Team Sep 18, 2013

Hello Ankur,

This is a known behaviour. JIRA needs to use the Configured Base URL to avoid breaking some features. There is an improvement at https://jira.atlassian.com/browse/JRA-32743 that you can watch as it's related to this.

While this is technically logged as an 'Improvement', I beleive JRA-32743 is more of an intropsective question for Atlassian. "Is there a reason why we are not ... ?"

Having this issue with a Cisco ASA as well. Did you find a solution?
I'd look at JRA-32743, but Atlassians Jira is offline (again).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,176 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot