JIRA CLOUD indexing missing

I've made some changes to workflow that don't seem to be reflected in boards, so I've popped to Admin to re-index, but indexing is missing.Am I looking in the wrong place?

screenshot_2017-07-25_11.08.46_360.png


6 answers

0 votes
Warren Levy Community Champion Jul 25, 2017

Hi Chris

Click the Administration cog, then choose System. Scroll to the bottom and under the Advanced section is an Indexing menu

That is actually the screenshot that Chris is showing us.

Indexing should be shown above Attachments.

My best guess is that Chris is on a Cloud system that is slightly ahead of the one I'm looking at (the upgrades are staggered across the estate, sometimes taking several weeks to get everyone on to "latest available"), and that a suggestion that indexing only be available when JIRA detects a need for it has been implemented in there.

0 votes

I think this needs to go to https://support.atlassian.com to find out where it's gone and why.  And, of course, how to trigger a re-index when you need to.

0 votes

You can also try going directly to the URL at https://yourname.atlassian.net/secure/admin/IndexAdmin.jspa

I am having the same problem. See screen shot.

It says indexing not required in this version.

There's an update rolling out (maybe fully rolled out?) that removes the need for end-users to have any access to re-index.

I received the same 'Indexing is not required' message.  We use JIRA Cloud as well.  The only problem is that there are clear discrepancies between what my Issue Navigator Search displays and what the Details View of individual Issues displays.  I changed some Screens and Custom Fields and they have not been reflected in the Issue Navigator Search yet.  This seems like a problem that would usually be fixed by a re-index, but that function has been taken away.  Any idea what the alternate solution for something like this would be?

There are a lot of reasons that might happen, it's just that the majority are "inconsistent index".  So we recommend that first, and follow up in the minority cases where it doesn't.

Now Cloud (allegedly) has that fixed, there's not a lot else to do on the end-user side.  All we can do is report disrepancies to Cloud support, because it's broken and they're the only ones with access to find and fix it.  Raise it with https://support.atlassian.com/contact

As mentioned on page https://confluence.atlassian.com/cloud/what-s-new-686863216.html

05 Sep 2017 

Trying to re-index? Good news! JIRA now re-indexes sites and projects automatically, so Indexing and Re-indexing have been removed. We're rolling out this change gradually, so you might still see them for awhile.

But is seems not so automatically -- my dev instance is seems to be inconsistent.

Does anyone have an open bug report for these inconsistencies they're seeing? I have another thread open here (see: https://community.atlassian.com/t5/Jira-questions/Why-can-user-not-see-issues-assigned-to-them-via-query-or-when/qaq-p/659133#U661172) that is unanswered. 

 

I go to the 'Support' page and when I click on the 'bug reports,' it takes me to the 'Try it for Free' JIRA software page. The status for JIRA Cloud is currently 'degraded' but 2 of our users have been experiencing this issue for 2 weeks, so we do not believe that has anything to do with our problem. 

Doesn't look like this is fixed. In my case it was the addition of 'Affected Version' to the Create Issue screen. Issues don't show up against the Versions in the Releases tab. 

Just raised a support ticket. Hopefully it gets resolved - did that work for anyone else?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot