Issues with Inactive Reporter/Assignee cannot be moved

I have a list of approximately 1300 issues that I need to move from one issue type to another. The problem I have is that some issues have Reporters and Assignees that are Inactive. How do I move these issues and preserve at least the Reporter? (I can find a new assignee, but I'd like to preserve the history of who created the issue.)

We are using Crowd with our JIRA and Crowd is hooked up to our corporate Active Directory. The users are set to not active from Active Directory. I cannot select the checkbox to re-activate the user in Crowd because it's controlled in AD.

1 answer

1 accepted

Accepted Answer
0 votes

Thanks to David from Atlassian Support, we got this figured out.

  1. Add a new directory in Crowd and make it Active
  2. Add it to our jira connector in Crowd.
  3. Make sure the new directory is above the Active Directory directory.
  4. Added the deactivated users in the new Directory
  5. Created the jirausers and jiradevelopers groups in the new Directory
  6. Added the users to the two groups
  7. Synched the user directory in JIRA

After moving the issue, need to deactive the directory. I chose to deactivate and remove it from the JIRA connector. This worked beautifully.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,193 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you