I have a created vs Resolved gadget added on my dashboard. But, the graph only works for issues created. For issues, that have been resolved, there is no change in the graph. I am using JIRA 7.2.
Is there something that I have missed or overlooked? Appreciate your suggestions.
My guess is that you are not resolving the issues.
For an issue to be resolved, you must set a resolution. Even if you don't want to use it, you need to set (and clear) the resolution, or all sorts of things in JIRA don't work properly.
Hi Nic, thanks for the reply.
I believe the workflow is fine. I had a look at the screens though. The yellow status goes to green and the screen is 'Resolve issue screen'. PFA its configuration. Do I need to edit anything more here?
I created a post function and to set the resolution of the issue to Done. But thats not working either.
Have I missed anything?
Both of those look correct, although you should use one or the other (if you use both, the users will select a resolution and have it overwritten by the post function)
But we need to be clear on what is "not working". Can you try transitioning an issue through the transition you have added them to, and check the resolution is set on that issue afterwards?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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