Issues will be moved automatically in the project based on components

In some cases, new reporter may not know which project shall the issue belong to, however they know by components. Is there any way to do this in JIRA?

1 answer

0 vote
Lenard Lee Atlassian Team Nov 17, 2017

Hi Karen,

You could implement something like this:

1. Create a temporary project for all reporters to report issues which they are unsure belongs to which project. This temporary project would act like a catch-all for reporters who are unsure which project the issue should go to.
2. Use post functions in workflow to "create another issue" in a specific project if it has a specific component. You may need to use multiple post functions here to check for each component.

image.png

To do this, you may want to look into plugins such as Jira Workflow Toolbox which would allow you to apply conditions in a post function.

Best regards,
Lenard

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,197 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot