Issues created with wrong user.

We have two ldap-directories with different useres but with same email.

That is causing us problems when looking up users when jira is receiving emails.

The issue is created with the wrong user.

We use the embedded crowd for user management. My understanding is that user authenticating match the first entry in the list then the next.

Jira version 5.2

2 answers

1 accepted

Hi Eddie,

Since there are 2 users having the same email, I believe that this may be the reason why issues are created with the wrong user. However, may I know if the user himself created the issue, or other user created the issue on behalf of the affected user?

Anyway for your information, when there are duplicated account (more than 1 user created under a single email), then I believe that JIRA will use the first user of that email, hence the said problem occured.

Since this is the case, to fix the problem I believe that you will have to update the affected users and ensure that the users have a distinct email address. After making the changes towards the user detail in the LDAP directory, then you may synchronize JIRA with the directory to update the record.

I hope that this will help.

The answer from Ahmad was sufficient for my question. I have disablet the Directory which made the problem and working on a solution for renabling the directory.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot