We have two ldap-directories with different useres but with same email.
That is causing us problems when looking up users when jira is receiving emails.
The issue is created with the wrong user.
We use the embedded crowd for user management. My understanding is that user authenticating match the first entry in the list then the next.
Jira version 5.2
Since there are 2 users having the same email, I believe that this may be the reason why issues are created with the wrong user. However, may I know if the user himself created the issue, or other user created the issue on behalf of the affected user?
Anyway for your information, when there are duplicated account (more than 1 user created under a single email), then I believe that JIRA will use the first user of that email, hence the said problem occured.
Since this is the case, to fix the problem I believe that you will have to update the affected users and ensure that the users have a distinct email address. After making the changes towards the user detail in the LDAP directory, then you may synchronize JIRA with the directory to update the record.
I hope that this will help.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs