Issues appear in the sprint even after mapping resolved/closed/done status in the last column.

we have the problem that, if I close a sprint and move open/in progress etc" tickets into the new sprint SOME of the resolved tickets are ALSO in the new sprint which is wrong.
my question is why? The tickets are done = resolved
1. why are they in the new sprint
2. why some of them and not all of them
The resolution mentioned in this doc didn't work!

Thanks for your help to fix the problem
Issues those are resolved do not have sub-tasks


2 answers

0 votes

Hi @Rahul Danwade

If the tickets are in a resolved status they should also have a resolution set, can you see what this is?

Kind regards


0 votes
Warren Levy Community Champion Oct 31, 2017

Hi Rahul

The way that Jira knows that an issue is "done" has 2 parts to it. The first and obvious one to most people is that it is in the right hand column on the board. The other is that it needs to have the value of the Resolution field set to something (Done, Won't Fix, Duplicate etc.) Most workflows are set up so that at some point (usually as it moves into the right hand column, but not always), a popup dialog appears where the user is expected to choose the Resolution. It sounds as if your workflow has this, but there is a route to get to the right hand column without setting the resolution.

So please look carefully at your workflow

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