Hi,we have the problem that, if I close a sprint and move open/in progress etc" tickets into the new sprint SOME of the resolved tickets are ALSO in the new sprint which is wrong.my question is why? The tickets are done = resolved1. why are they in the new sprint2. why some of them and not all of themhttps://confluence.atlassian.com/jirakb/closed-or-resolved-issues-are-appearing-in-the-scrum-board-backlog-779159078.htmlThe resolution mentioned in this doc didn't work!Thanks for your help to fix the problemNote:Issues those are resolved do not have sub-tasksregards
Hi @rahuldanwade
If the tickets are in a resolved status they should also have a resolution set, can you see what this is?
Kind regards
Beejal
Hi Rahul
The way that Jira knows that an issue is "done" has 2 parts to it. The first and obvious one to most people is that it is in the right hand column on the board. The other is that it needs to have the value of the Resolution field set to something (Done, Won't Fix, Duplicate etc.) Most workflows are set up so that at some point (usually as it moves into the right hand column, but not always), a popup dialog appears where the user is expected to choose the Resolution. It sounds as if your workflow has this, but there is a route to get to the right hand column without setting the resolution.
So please look carefully at your workflow
i am also facing the similar issue the solution mentioned is out of mind do not understod
Hi @ashish.mishra
I'm not sure which part you don't understand, but I'll try to explain.
For a ticket to be Done according to Jira, it needs to be in the right hand column AND it needs the resolution to be set. You need to check that every workflow transition to the right hand column sets the resolution to a value.
What issue are you seeing and does this help? Are you having all issues moving to the next sprint, or only some, like the original question?
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