Issue statistics show incorrect data for multi-select custom field types

Just like this question:
https://answers.atlassian.com/questions/140796/pie-and-issue-statistics-show-incorrect-data-for-multi-select-custom-field-types

but in my version's JIRA, the Pie shows the correct data, only the Issue statistics show incorrect data. Is it a bug? How can I fix it? My JIRA's version is 6.0.4.

Here is the snapshot, both gadget use the same filter, but show different number of Issues.

Thanks very much.

1 answer

0 votes

It's right and wrong at the same time, and I think there's a bug in the "issue statistics" gadget. But the bug is actually in the wording, rather than the counting.

If you look at your data carefully (manually counting stuff), I think you will find you have 68 issues in the filter.

Some of these issues have more than one item selected for the multi-select field, so although you have 68 issues, you actually have 82 items of data.

So, I suspect both sets of numbers are correct! The pie chart is telling you "there are 68 issues", but the issue statistic is saying "there are 82 issues", when it means "there are 82 data points across 68 issues".

As a more simple example, imagine you have a multi-select field called "colour". You have issues:

  • abc-1: Red
  • abc-2: Green
  • abc-3: no colour set
  • abc-4: blue
  • abc-5: red, green and blue

In this data, there are 5 issues, but the answer to "how many colours are logged" is "7: 1 none, 2 red, 2 green and 2 blue"

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot