Issue statistics show incorrect data for multi-select custom field types

Just like this question:

but in my version's JIRA, the Pie shows the correct data, only the Issue statistics show incorrect data. Is it a bug? How can I fix it? My JIRA's version is 6.0.4.

Here is the snapshot, both gadget use the same filter, but show different number of Issues.

Thanks very much.

1 answer

This widget could not be displayed.

It's right and wrong at the same time, and I think there's a bug in the "issue statistics" gadget. But the bug is actually in the wording, rather than the counting.

If you look at your data carefully (manually counting stuff), I think you will find you have 68 issues in the filter.

Some of these issues have more than one item selected for the multi-select field, so although you have 68 issues, you actually have 82 items of data.

So, I suspect both sets of numbers are correct! The pie chart is telling you "there are 68 issues", but the issue statistic is saying "there are 82 issues", when it means "there are 82 data points across 68 issues".

As a more simple example, imagine you have a multi-select field called "colour". You have issues:

  • abc-1: Red
  • abc-2: Green
  • abc-3: no colour set
  • abc-4: blue
  • abc-5: red, green and blue

In this data, there are 5 issues, but the answer to "how many colours are logged" is "7: 1 none, 2 red, 2 green and 2 blue"

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

281 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you