We have a fairly simple notification scheme in JETI. The only events set up are Issue Created, Issue Assigned and Issue Commented. They all simply go to the assignee, except that Issue Created notifications go to the managers.
The problem I'm facing is that if an issue is resolved, further comments made (typically by email from an outside requestor) are no longer triggering the Issue Commented event. As a result, follow-up comments that may warrant re-opening the issue are lost.
Is there a way to make it so we get thise notifications?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs