Issue commented notification not triggered for resolved issues

Question

We have a fairly simple notification scheme in JETI. The only events set up are Issue Created, Issue Assigned and Issue Commented. They all simply go to the assignee, except that Issue Created notifications go to the managers.

The problem I'm facing is that if an issue is resolved, further comments made (typically by email from an outside requestor) are no longer triggering the Issue Commented event. As a result, follow-up comments that may warrant re-opening the issue are lost.

Is there a way to make it so we get thise notifications?

Thanks,

Alisha

dougknudsen · Answer

I am testing out JIRA Service Desk and running into this exact same issue.  Hope to hear a solution as this seems to be a basic/common requirement for a ticketing system (people responding after a ticket is closed/resolved).