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Issue collector not functioning in Chrome workaround?

We had set up a kiosk for people to created tickets without having to login to Jira. It wasn't used for a very, very long time and it was recently requested to bring it back. It isn't working. We are greeted with a prompt about third party cookies, and then when we attempt to submit the information, we get the "oops" error.


Doing some research on the topic, this seems to be a common issue since Chrome version 80 came out. This ticket: 

Chrome is on version 112 now, or that is the version we are using, anyway. The workaround in that Jira ticket no longer seems to work and I haven't been able to find a different solution. The the flags area of Chrome, 'SameSite' doesn't seem to exist anymore. I was hoping someone may have an updated solution to this problem?

2 answers

0 votes
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 03, 2023

Hi @Ashley ,

that's a tricky problem, have you tried using a different browser like Edge, Safari, or Opera?
I believe Firefox is also based on Chromium, similar to Chrome so that might not be a good option.


I did try edge, with the same results. We don't have the other browsers provided to us at this company, so they aren't options, unfortunately.

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