Resolution Field can't be made optional. NOT put the field on any screen except the one presented in the transition where it is to be set.
Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as
strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved. DO
Hi @황영순 ,
Might be that field is available in one of the transition screens that you are using for the issue (project) and might added validation to that field to provide value for that specific field. If so, please remove that field from the validation part and then hide from the field configuration page. So that the field will disappear from the screen. And if you want turn off the only mandatory field then just remove the validation for that field from the workflow.
Kishore Kumar Gangavath.
The roof is on FIRE… network outages, broken processes, upset clients and employees. Each day seemed to bring more and more issues. Incidents were communicated via email, messengers (skype or teams) ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events