Invisible error caused by import is causing my Board to be empty

I used the External System Import tool to import a bunch of new Stories with their sub-tasks into Jira. The importing tool didn't report any errors. I can see the stories correctly linked to the sub-tasks, and related to the existing Epics and other existing Stories. Basically, everything works as it should.

The issue is when I go to any board that includes the project I did the import for. Then, the board doesn't load.




I am assuming the culprit is the import because when I update the Board's filter to show me the issues before the import, then it works.

Filter: project = PROJECT_NAME AND created < 2017-10-14 ORDER BY Rank ASC

I tried to find the indexing tool, but I don't seem to find it under System. 

Do you know how I can fix the issue? I am afraid that if I don't know what it is causing the error if I delete all the imported issues and load them again, the error will happen again.



3 answers

Hi Silvia,

you could try to reindex the project in the project administration. Click on Project Settings (gear icon in the lower left), then "Re-index project", then "Start project re-index".


jiraNoIndexingOption.pngHi, Hennings

I don't have the indexing option. Even when I add the URL manually, I get this message: 

"Indexing is not required in this version of Jira"

Any other ideas?

It seems Atlassian removed the re-index option from the last release of the Cloud version. Bummer.

Ok. I fixed it. I exported all the imported items to CSV and looked for any duplicates in the Issue id field. Excel showed me some. I searched them through JQL and clicked through them.  I noticed one of the sub-tasks was taking me to a different ticket number (and creating a very weird circular reference), and from there, links were messed up. I deleted all the duplicates and the board was fixed. 

I continued to use the importer with no issues until now.

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