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Incomplete Email update notification Edited

Im having an issue while trying to update email, where the confirmation email is received but there is nothing to confirm. Please help.

I have retried this many times but there is nothing more


2 answers

0 votes
Brant Schroeder Community Leader Apr 01, 2021

@Rajeswari manikumar Welcome to community.  Are you using cloud, I am assuming that you are.  If that is the case I will escalate this to Atlassian so they can look into it.  

0 votes

Hello @Rajeswari manikumar,

Welcome to Atlassian Community!

When updating the email address associated with the Atlassian account, it’s only possible to confirm the change if the new email is not yet an Atlassian account.

Just for a better understanding of the issue, can you please share with us a screenshot of the email notification? Just make sure to hide private details.

Kind regards,

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