It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I modified the issues workflow; now "Created versus Resolved" chart doesnt work

We created an intermediate task for our issues, "Code verification".

Now the "Created versus Resolved" plugin does not work; only the "Created" line appears positive; the resolved line appears as zero although issues attain "Resolved" status every day.

Thank you

1 answer

1 accepted

1 vote
Answer accepted

Ok. it seems that your workflow is not setting a resolution while your issues move into status resolved. The resolved line shows issues with a resolution independent from the status the issue is in.

So you need to set a resolution in your workflow via postfunction within the transition to a status that should have a resolution (like your resolved status).

Thank you.

How do I set a resolution via postfunction?

You need to edit your workflow. Click on a transition where you need to set the resolution. Click on the tab postfunction, click add postfunction, mark "update issue field", click add. Then select Resolution as issue field and a value (e.g. Fixed) for the resolution. Click Add  (if neccessary repeat this for other transitions as well) and then publish your draft.

Yes, this works great, thank you. 

A side question on the same issue:

I have several re-opened and re-resolved issues, The image becomes distorted, obviously because the "FIXED" status needs to be removed when an issue is re-opened? How can I do that?

resolved2.jpg

You need to remove the resolution in you reopen transition. Again, use a postfunction that clears the Resolution.

No, for re-open transitions this parameter update already exists.

Maybe I need to set this somewhere else?

snapReopen.jpg

 

Ok, that seems to be correct. Well actually the graph could be correct, when you have more issues resolved than created. Since 9th of February (I guess) there have been only 8-10 issues created (reopened does not count) but around 50+ have been resolved - is that correct?

Yes, you are right, this is the problem, thank you

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

We want to hear from you! How do you use Slack and Atlassian together?

Hi Everyone! My name is Mina and I am on Atlassian’s Ecosystems Marketing team. Our team is focused on our technology partnerships and marketplace apps. One of Atlassian’s partners is Slack, who ...

146 views 3 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you