We created an intermediate task for our issues, "Code verification".
Now the "Created versus Resolved" plugin does not work; only the "Created" line appears positive; the resolved line appears as zero although issues attain "Resolved" status every day.
Ok. it seems that your workflow is not setting a resolution while your issues move into status resolved. The resolved line shows issues with a resolution independent from the status the issue is in.
So you need to set a resolution in your workflow via postfunction within the transition to a status that should have a resolution (like your resolved status).
You need to edit your workflow. Click on a transition where you need to set the resolution. Click on the tab postfunction, click add postfunction, mark "update issue field", click add. Then select Resolution as issue field and a value (e.g. Fixed) for the resolution. Click Add (if neccessary repeat this for other transitions as well) and then publish your draft.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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