I cannot find the active sprint and backlog in my project.

[Gowthami Ramesh]

I cannot find the backlog and active sprint option in my project. and also when i try to create a issue it says " i am not able to create new issues because jira application licenses user limit has been extended'

please help me.

how to get back the active sprint option and backlog option on the left panel?

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Gowthami Ramesh ,

welcome to the Atlassian community!

First of all you need to ask to a JIRA Admin to check user limit for JIRA Software module. Probably user limit has been exceed so none can operate on JIRA.

Hope this helps,

Fabio

[Gowthami Ramesh]

Thanks Favio. I cannot see even the boards or open any old sprints, if i try to open any completed sprint- it says Sorry, You can't view this page,i have attached the snap for you.

[Gowthami Ramesh]

[Fabio Racobaldo _Catworkx_]

You need to be a JIRA Admin to check license status for user limit. 

[Gowthami Ramesh]

Thanks for the quick response. I will check with my Admin now :)

thanks for your help. have a nice day :)

[Fabio Racobaldo _Catworkx_]

you're welcome @Gowthami Ramesh 

Please let me know if it solves your issue

[Daniel Kappers]

You should ensure you have enough licenses. See this article https://confluence.atlassian.com/jirakb/unable-to-create-issues-due-to-exceeded-number-of-licenses-183470129.html