Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't import a backup file.

I'm trying to merge multiple instances of Jira Cloud in one instance of server to make a backup copy of that server instance with all the info and migrate it to another in Cloud.
The problem is that I can't impport the zip backup file to server.
I've placed it where Jira tells me it has to be and it doesn't read the file and I don't know why.
If someone can help me. I attach some screenshots and maybe there is something that I can't see or I am doing something wrong.
Thanks in advanceb.JPGc.JPG

4 answers

1 accepted

0 votes
Answer accepted
Pramodh Community Leader Jan 22, 2021

Hi @Sofia Grunspan 

Try changing Windows System Language to English and then import

Thanks,
Pramodh

Pramodh Community Leader Jan 22, 2021

FYI,

The paths are not matching, since your system language is not matching with Jira

Daniel Ebers Community Leader Jan 23, 2021

Probably the easiest option to try would be to place the file in an easy to access directory, for example D:\ (assuming D:\ is a hard disk, or, a USB stick, or example).

0 votes
Brant Schroeder Community Leader Jan 22, 2021

Everything looks good, have you tried renaming it and trying again, maybe something like backup1.zip   I am not sure why it is not finding it. 

@Sofia Grunspan 

I can see in the file explorer directory as "Usuarious" instead of "users". Please check that.

I will try changing Windows language. Thanks 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you