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I can't import a backup file.

I'm trying to merge multiple instances of Jira Cloud in one instance of server to make a backup copy of that server instance with all the info and migrate it to another in Cloud.
The problem is that I can't impport the zip backup file to server.
I've placed it where Jira tells me it has to be and it doesn't read the file and I don't know why.
If someone can help me. I attach some screenshots and maybe there is something that I can't see or I am doing something wrong.
Thanks in advanceb.JPGc.JPG

4 answers

1 accepted

0 votes
Answer accepted
Pramodh Community Leader Jan 22, 2021

Hi @Sofia Grunspan 

Try changing Windows System Language to English and then import


Pramodh Community Leader Jan 22, 2021


The paths are not matching, since your system language is not matching with Jira

Daniel Ebers Community Leader Jan 23, 2021

Probably the easiest option to try would be to place the file in an easy to access directory, for example D:\ (assuming D:\ is a hard disk, or, a USB stick, or example).

0 votes
Brant Schroeder Community Leader Jan 22, 2021

Everything looks good, have you tried renaming it and trying again, maybe something like   I am not sure why it is not finding it. 

@Sofia Grunspan 

I can see in the file explorer directory as "Usuarious" instead of "users". Please check that.

I will try changing Windows language. Thanks 

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