I can't import a backup file.

[Sofia Grunspan]

I'm trying to merge multiple instances of Jira Cloud in one instance of server to make a backup copy of that server instance with all the info and migrate it to another in Cloud.
The problem is that I can't impport the zip backup file to server.
I've placed it where Jira tells me it has to be and it doesn't read the file and I don't know why.
If someone can help me. I attach some screenshots and maybe there is something that I can't see or I am doing something wrong.
Thanks in advance

[Pramodh M · Accepted solution]

Hi @Sofia Grunspan 

Try changing Windows System Language to English and then import

Thanks,
Pramodh

[Pramodh M]

FYI,

The paths are not matching, since your system language is not matching with Jira

[Daniel Ebers]

Probably the easiest option to try would be to place the file in an easy to access directory, for example D:\ (assuming D:\ is a hard disk, or, a USB stick, or example).

[Sofia Grunspan]

I will try changing Windows language. Thanks 

[sandesh2026]

@Sofia Grunspan 

I can see in the file explorer directory as "Usuarious" instead of "users". Please check that.

[Brant Schroeder]

Everything looks good, have you tried renaming it and trying again, maybe something like backup1.zip   I am not sure why it is not finding it.